Shipping and Returns

1. Shipping

• Processing Time: All orders are processed within 2–5 business days after payment confirmation.
• Delivery Time: Estimated delivery is 10 to 14 business days after dispatch. Please note that delivery times are estimates and may vary depending on the destination and courier services.
• Shipping Costs: Shipping costs are calculated at checkout based on your delivery address.
• Incorrect Address: Please ensure your shipping address is complete and correct (including door/apartment number). The customer is responsible for any delays or loss resulting from an incomplete or incorrect address.
• Customs & Duties: For orders shipped outside the European Union, the customer is responsible for any import duties, taxes, or customs fees charged by their local authorities. These fees are not included in the total price of the order.
• Availability of Service: Items offered on the website are available worldwide*. However, shipping costs will be added to the order. In certain cases, delivery may be delayed due to holidays or external factors beyond our control (e.g., during Black Friday, orders may take longer than usual). We do not deliver to P.O. boxes, so it’s important to provide a full delivery address.
  *We don’t ship to: Belarus, Guatemala, India, Indonesia, Kazakhstan, Kuwait, Lebanon, Mauritius, Moldova, Nigeria, New Zealand, French Polynesia, Serbia, South Africa, Ukraine, and Israel. 

2. Returns and Exchanges

• Timeframe: You have 30 days from the date of purchase to return or exchange your product.
• Condition: Items must be returned in their original, unused, and unworn condition, with all original labels and packaging intact.
• Process: To start a return or exchange, please send an email to nut.anacatarinasimoes@gmail.com with your order number and the reason for the return. We will guide you through the next steps.
• Costs: Return shipping costs are the customer’s responsibility, unless the product is defective or an error was made on our part.
• Refunds: Once we receive and inspect the returned item, we will process your refund using the original payment method or, in case not possible, other method agreed by email. Please allow a few business days for the credit to appear in your account.

3. Damaged or Defective Items If you receive a defective or damaged product, please contact us immediately (within 48 hours of delivery) at nut.anacatarinasimoes@gmail.com with photos of the issue. We will resolve this as a priority, ensuring you receive a replacement or a full refund at no extra cost to you.